Shipping policy
Shipping Policy
At Hartwell Black, we take great care to ensure that every piece arrives safely and in the condition described.
United Kingdom Delivery
We currently offer free delivery on most orders within mainland United Kingdom unless otherwise stated on the product listing.
Delivery times vary depending on the item, location and delivery method. Estimated delivery times are provided as a guide only and are not guaranteed.
Once your order is ready for dispatch, we will contact you to arrange a suitable delivery date where required.
Large Furniture Deliveries
Many of our items are substantial pieces of furniture. Customers are responsible for ensuring that purchased items will fit through doorways, hallways, staircases and into the intended room before placing an order.
Please carefully review all dimensions provided within the product listing. If you require additional measurements or advice before purchasing, please contact us.
Delivery Access
Please inform us before ordering if there are any access restrictions at the delivery address, including narrow access routes, stairs, lifts, restricted parking or other factors that may affect delivery.
Additional charges may apply for specialist delivery requirements.
Remote Locations
Deliveries are not available to certain remote locations, offshore islands, the Scottish Highlands, Northern Ireland and other areas outside standard mainland UK delivery routes. Please contact us before purchasing if you are unsure.
Delivery Inspection
We recommend that all items are inspected upon delivery. If your order arrives damaged, please notify us as soon as possible and provide photographs where appropriate so that we can assist in resolving the issue.
Bespoke & Commissioned Pieces
Delivery times for bespoke commissions and custom-finished pieces will be discussed and agreed individually as part of the commissioning process.
Contact
If you have any questions regarding delivery, please contact: